Technische Unie, a leading technical wholesaler, is nearing the completion of a significant digital transformation aimed at enhancing customer experience. Under the internal project title “Klant Centraal” (“Customer First”), the initiative underscores the company’s dedication to its clients, ensuring they continue to receive the distinctive Technische Unie service. After five years of extensive work, including three years of intensive system upgrades, the transformation has modernized operations while maintaining a strong focus on both employee and customer needs.

The transformation involved more than just implementing new software; it required the adoption of new ways of working to maximize the systems’ potential. Reliability was a core principle throughout the process. This approach ensured the uniform rollout of new technologies across the organization, balancing operational consistency with flexibility to meet customer and employee expectations.

Key IT projects, such as enhanced inventory management systems and a new customer relationship management (CRM) platform, have laid a solid foundation for the future. While some changes, like improved inventory processes, remain behind the scenes, others directly impact customers. For instance, a modernized telephony system enables employees to access real-time customer information, facilitating better recognition and personalized service. These enhancements reflect Technische Unie’s commitment to continuous improvement and innovation.

As the digital transformation nears its conclusion, Technische Unie is poised to deliver an optimal customer experience powered by future-proof systems and an adaptive organization. Despite these advancements, the company emphasizes the importance of its people in maintaining its market-leading position. By combining state-of-the-art technology with a customer-first mindset, Technische Unie ensures it remains agile in a constantly evolving industry.

Technische Unie is the largest technical wholesaler in the Netherlands, specializing in supplying a broad range of technical products and services. The company caters to various industries, including construction, installation, and industrial sectors, providing solutions in areas such as electrical engineering, lighting, climate control, and tools.

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